Cost of shipping
For products under the label "FREE SHIPPING" shipment is FREE.
Right of return
It is noted, however, that the right of return in favor of the consumer does not apply to products which, by their nature, are not fit to be returned or are at risk of rapid deterioration or alteration, such as, but not limited to , sealed packages already open.
Instructions for the exercise of return in the cases provided by the Consumer Code
The consumer has the right to terminate the Contract, in the manner and timing established in this Section.
Where it intends to exercise this right of withdrawal, the Consumer must provide within ten (10) business days from the date of delivery of the product to the sending of special communication (no need to specify any reasons), to be transmitted by registered letter with acknowledgment of receipt by fax or email.
In case of exercising the right of withdrawal, the consumer will be required to return the product to the address indicated within 10 (ten) days from the date of delivery of the item.
The essential integrity of the property to be returned is an essential condition for the exercise of the right of withdrawal.
The notice of withdrawal must be addressed to:
ESPRESSO TOSCANO S.R.L.
PIAZZA MARCO POLO 5
56029 SANTA CROCE SULL'ARNO (PI)
Consequences of withdrawal
If the consumer has exercised his right of withdrawal in accordance with the provisions in this section Espresso Toscano SRL will reimburse the consumer within 7 days from receipt of the return. The risks related to the destruction or damage to the Products during the expedition are charged to the customer, it being understood that in such event, the Products will not be considered intact and the withdrawal will not be enforceable. Shipping costs related to the return of products purchased on espressotoscano.it are borne by Espresso Toscano SRL in case there was a mistake in the composition of the order sent by Espresso Toscano SRL, provided that the product is returned cotacting the our customer service and agreeing to the return.
In all cases in which the consumer wishes to exercise the right of withdrawal, the Products must be returned:
- Properly packed in their original packaging, in perfect condition for resale.
- With the name of the purchaser clearly Identifiable
In the event that a returned Product does not conform to what was previously prescribed refund will not be executed.